Returns Policy
Returns & Exchanges Policy
At Dreamer Lane y Co, we want every order to feel sweet, special, and made with care. Because we are a small business and many of our pieces are available in limited quantities, please review our policy before placing your order.
Returns
We accept return requests for eligible items within 7 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition
- Free of stains, odors, pet hair, or damage
- Returned with the original tags or packaging, when applicable
Headwraps may be returned as long as they are unworn, unused, and in their original condition.
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
Once your return is received and inspected, approved returns will be issued as store credit.
Store Credit
Returns are issued as store credit only. We do not provide refunds to the original payment method.
Store credit will be delivered by email and may be used toward a future Dreamer Lane y Co purchase.
Final-Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance items
- Grab bags
- Mystery items
- Personalized or custom-made items
- Gift cards
- Holiday or seasonal items
- Items purchased at a discount of 30% or more
Headwraps are not considered final sale unless they were purchased under one of the final-sale conditions listed above.
Exchanges
Because many of our products are available in limited quantities, we cannot guarantee exchanges.
If you need a different size or style, we recommend placing a new order for the item you would like and contacting us to return the original eligible item for store credit.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
Please include:
- Your order number
- A clear photograph of the item
- A photograph of the packaging if it arrived damaged
We will do our best to make it right as quickly as possible.
How to Start a Return
To request a return, email hello@dreamerlaneyco.com within 7 days of delivery.
Please include your order number and the reason for your return. Returns sent without prior approval may not be accepted.
Please Note
Dreamer Lane y Co is not responsible for packages that are lost, stolen, or delayed after being accepted by the shipping carrier. Please confirm that your shipping address is correct before completing checkout.
Thank you for supporting our small shop and allowing us to be part of your little one’s sweetest memories.
Dreamer Lane y Co
Soft moments. Sweet memories.